The key focus of this role is to take responsibility for all aspects of installation and maintenance of equipment within the Core, Metro and Access networks. Providing the best possible service to our customers and colleagues in line with JFL’s IT Security and GDPR Policies. This role will also include being on a paid retainer 1 week in 4 to support the business 24x7.
This role will report to:
Network Operations Supervisor
Key duties and responsibilities will include:
Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs.
Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and vendors to ensure timely and effective remedies.
End-to-end problem demarcation and troubleshooting of service quality issues.
Responsible for status monitoring, escalating and completing scheduled maintenance activity.
Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the core network equipment and facilities.
Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.
Work closely with the SOC team, and other colleagues or vendors, in troubleshooting problems and actioning identified solutions
Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with JFL.
Complete assigned daily tasks to ensure optimal network performance and end service for customers.
Work on special projects as assigned from time to time.
Ensure regular communications with Supervisor, team members, and other departments in order to maintain a reliable network that our customers expect delivering their services.
Ensure that all core network compliance requirements are correct and up to date.
Adhere to JFLs policies, including but not limited to IT Security and GDPR Policies.
Work on a retained basis and support out of hours work that may be required to maintain or upgrade the core network and systems.
Undertake any other reasonable requests asked of you to support the business and its operations.
Professional or vendor qualifications in Networking, Cloud and/or Telecommunications e.g. CCNA, DWDM, Fibre, GPON, Ethernet & Wi-Fi
Understanding of routing protocols e.g. BGP and OSPF
Excellent working understanding of Ethernet IP , MPLS , QoS and L2/L3 VPN
Installation and implementation of various network devices
Service restoration for complex faults (Technology & Solution based) At least 2 years of relevant experience preferred
At least 2 years of relevant experience preferred
Level 2 engineering
Proficient in the setup, operation and maintenance of network equipment across the Core, Metro and Access layers
Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network
Proficient with software programs for storage and archival of test equipment results
Must possess a valid driver's license and a satisfactory driving record
Key skills & Attributes:
Self-starter with a focus on solving problems and providing solutions
Solid organisational ability and a high attention to detail
Customer-centric approach to service delivery
Consistent exercise of independent judgment and discretion in matters of significance
Good written and verbal communications skills
Problem solver and solution provider
When applying, please confirm your right to work in the UK, as well as your salary expectations.