The key focus of this role is as a junior engineer. To play a key part, as a member of the SOC team, to take responsibility for the efficient operation of the JFL network platforms and services network 24 hours a day, 365 days a year, including the coordination and management of trouble tickets and planned works to resolution, handling of escalations and provision of notifications in a manner consistent with service levels assigned to specific issues. Fast and accurate demarcation of non-network-related issues, to support end-to-end resolution of service-related problems and to develop proactive care capabilities for value-user experience, satisfying customer relationships and increasing revenues. The Senior SOC Engineer will support you in the efficient operation of the JFL network platforms and services network, including resolution of trouble tickets and planned works.
This role will report to:
Shift role 4 days, 4 off, 4 nights.
Support SOC service models and processes, in particular:
Alarm monitoring, including Huawei T2000 monitoring
Service Quality monitoring
Change requests authorisation and implementation of some controlled changes to network devices
Escalations to 3rd line / 3rd party vendors
Outage notification to the business
Working with OSP teams to identify fibre faults
Housekeeping (out of hours)
Conduct research, analysis, and correlation across a wide variety of all source data sets (e.g. indications and warnings)
Use provided tools to perform continual monitoring and analysis of system activity to identify malicious activity and configure mitigations
Coordinate with enterprise-wide Networks teams to validate network alerts