Service Operations Centre (SOC) Supervisor

Key Focus:

The key focus of this role is to manage the Service Operations Centre and to take responsibility for the efficient operation of the JFL network platforms and services network 24 hours a day, 365 days a year, including the coordination and management of trouble tickets and planned works to resolution, handling of escalations and provision of notifications in a manner consistent with service levels assigned to specific issues. The SOC Supervisor is generally responsible for ensuring fast and accurate demarcation of non-network-related issues, to support end-to-end resolution of service-related problems and to develop proactive care capabilities for value-user experience, satisfying customer relationships and increasing revenues.

This role will report to:

Operations Manager

Job Description:

Person Spec:


Key skills & Attributes:

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