Contact Jurassic Fibre using British Sign Language

We’re delighted to inform British Sign Language users can now contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

Service hours

The InterpretersLive! service is available on demand  and the Jurassic Fibre customer care team are available Monday to Friday from 8am to 8pm and on Saturday between 8am to 5pm.

If an interpreter is not immediately available, you can try again later. Outside of these hours please contact us to pre-book an interpreter, who can be online within 30 minutes.

Using a mobile device?

To access the InterpretersLive! service on a mobile device, download these two apps:

  • StarLeaf
  • InterpretersLive

For more information on how to set up the service via the app, access this user guide.

Using a PC or laptop?

No set-up is required – you’re ready to use InterpretersLive! to make a call to Jurassic fibre.

Connect to one of our InterpretersLive! BSL interpreters.

Support

For more help, FAQs or to give feedback on the service, please visit the Sign Solutions form.

Privacy

Sign Solutions providers of Interpreters Live! are certified ISO 27001 and ISO 9001. All data is processed and held securely. View full privacy policy

Contact

If you have any issues please contact Jurassic Fibre on 01392 345600 or email [email protected].