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Need to talk? You’re in the right place.

Whether you’re an existing customer, looking to join us or simply ‘fibre curious’, we would love to talk to you.

Call us: 01392 345600

Our Residential Telesales team is available from 8:00am to 8:00pm Monday to Friday (except bank holidays), Saturdays we are available from 08:00am to 5:00pm.

01392 345600
Our main Customer Care phone lines are open 9am to 5.30pm Monday to Friday.
We also have a team available for emergencies until 8pm on weekdays and 9-5.30 on Saturdays. They are based within our wider Cuckoo contact centre, but you will be diverted to them if you call our usual number.
For help and information about your bills or payments, please email [email protected]

 

Best times to call:
Monday – Friday:
08:00 – 09:00 and 16:30 – 19:00
Saturday:
08:00 – 09:00 and 15:00 – 17:00

0800 538 5542

Want to raise any comments or concerns related to any street works going on near you? Get in touch with our network team at AllPoints Fibre.

 

Business Hours: 8am-4.30pm Mon-Fri

Milford House, Pynes Hill, Exeter, EX2 5AZ