Latest news

  • What is a DNS?
    The Domain Name System (DNS) functions as a phone book for the internet, translating human-readable website names, such as, into unique numerical identifiers known as IP addresses (e.g 185.147.244.). Computers use these IP addresses to locate and connect to each other online.
  • What is a Dongle?
    The WiFi dongle is a small device that enables a computer or other device to connect to a wireless network. It typically plugs into a USB port on the computer or device and acts as a receiver/transmitter for WiFi signals.
  • Understanding internet jitters
    Reliable internet access is not just about convenience; it’s the backbone of modern communication, productivity,…

Need to talk? You’re in the right place.

Whether you’re an existing customer, looking to join us or simply ‘fibre curious’, we would love to talk to you.

Call us: 01392 345600

Our Residential Telesales team is available from 8:00am to 8:00pm Monday to Friday (except bank holidays), Saturdays we are available from 10:00am to 4:00pm.

01392 345600

Our Customer Care phone lines are open 8am to 8pm Monday to Friday, and 9am to 5pm on Saturdays. On a Public Holiday our Customer Care phone lines are open 8am to 5pm.
For help and information about your bills or payments, please email [email protected].


Best times to call:
Monday – Friday:
08:00 – 09:00 and 16:30 – 19:00
08:00 – 09:00 and 15:00 – 17:00

0800 538 5542

Want to raise any comments or concerns related to any street works going on near you? Get in touch with our network team at AllPoints Fibre.


Business Hours: 8am-4.30pm Mon-Fri

6th Floor 33 Holborn, London, England, EC1N 2HT