How we install our ultrafast full fibre broadband

Whether it’s for your home or business, you’ll want your new broadband installed with minimal disruption. Here’s a simple guide to our installation process.

How we install your ultrafast fibre

01/06

Installing our service in your home

Whilst this will vary for every home, the work will take place in two stages, on different days. The first stage is to do the work outside to get the fibre cable to your home. The second stage is to get the cable into your home, install your router, get you connected and make sure everything is working as expected.

02/06

Pre-Installation

The first stage is for us to do the work outside to get the fibre cable to your home. This will include fitting a small box to the outside wall of your home, usually at about knee height. You don’t usually need to be at home when we carry out this work, but we will still let you know when we are coming. We may identify additional work that will be required to get the fibre cable to your home, but we will discuss this with you before we carry out any work.

03/06

Installation visit

With every home being different, we will discuss where best to place the router in your home. We will then drill a small hole through the wall so we can connect the fibre cable to your router. We will always do this as discreetly and practically as possible.

04/06

Connecting the router

We will connect your router, explain how it works and check the property for WiFi coverage. If your home has any WiFi coverage issues, we may recommend boosters and can often install these at the same time.

05/06

Check-up

We will contact you shortly after your installation to check everything is working to your satisfaction and send you a quick survey to complete.

06/06

Monitor performance

When you’re connected to the Jurassic Fibre network, our expert team of engineers will monitor the network’s performance 24/7, so in the rare event that there is an issue, we can put it right as quickly as possible. Most of the time you won’t even notice.