Key Focus:
The key focus of this role is to ensure fully functioning digital work environment for JFL employees and to be responsible for the help desk support team of two.
This role will report to:
IT OSS /BSS Manager
Job Description:
Key duties and responsibilities will include:
- Ensuring that all tickets and JFL employee requests are resolved timely and effectively
- Drive a culture of service excellence within the team providing the necessary leadership and support to ensure all problems are resolved swiftly
- Mentor and develop junior team members
- Contribute to the development and implementation of company security policies and procedures and ensure these are aligned with vendor and industry best practices
- Provide training to JFL employees on Microsoft apps, as required
- Monitor, measure and report on core KPI targets
- Ensuring effective documentation of existing and new systems is kept up to date
- Monitor systems for performance and availability
- Assist the IT OSS/BSS Manager with the development of IT operational strategy and performance
- Ensure activities and design are compliant with Company Policies, in particular IT Security Policies, GDPR and Safety Policies
- Any other duties that might reasonably be required of you
Person Spec:
Qualifications/Experience:
- Technical Degree or equivalent
- 5 years relevant experience
- People management experience
- Experience with Microsoft and Open Source software
- Experience with Office 365, Azure AD and other cloud services
- System administration experience – Linux and Microsoft
- Good knowledge of infosec and IT security best practices
- Good understanding of networking principles
- Experience in the following would be an advantage:
o Cisco equipment and systems
o Enterprise operations
o VMWare
Key skills & Attributes:
- Solid organisational ability and an attention to detail
- Good written and verbal communications skills
- Results-driven, with good time management skills
- Problem solver and solution provider
- Work in a fast-paced environment and operate in an agile, dynamic and flexible workspace
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